Support
Quick answers about Letrazo. If yours isn’t here, write to us.
Contact
Write to soporte@letrazo.com. If it’s a mistake in a puzzle, tell us the game, the language and the date. We reply within a few days.
soporte@letrazo.comFrequently asked questions
What is Letrazo?
An app with new word puzzles every day: Oculta (guess the hidden word), Sopa (a themed word search) and Cuadro (a 5×5 crossword), in Spanish and Catalan.
When and where is it available?
It is coming soon to the App Store for iPhone and iPad, in Spain. When it is out, the link will appear on this site.
Can I play in English?
No. The puzzles are in Spanish and Catalan, and so is the app.
Do I need an account?
No. Open the app and play. We never ask for your email, name or a sign-up.
Are there ads?
No. Letrazo has no ads.
Does it work offline?
Yes. The puzzles live inside the app, so you can play without an internet connection.
What is Letrazo Completo?
A one-time in-app purchase, not a subscription. Among other things, it adds the full archive and Oculta with 4, 6, 7 and 8 letters (in Spanish). Each day’s puzzles and the last 7 days of the archive are free to play.
I have a new iPhone. How do I get my purchase back?
In the app, go to Ajustes (Settings) and tap “Restaurar compras” (Restore purchases), using the same Apple Account you bought with. With Family Sharing on, your family can use it too.
Is my progress kept if I change devices?
Yes, if iCloud is on with the same Apple Account. If not, your progress stays on the device you played on.
I want a refund.
Payments are handled by Apple. You can request a refund at reportaproblem.apple.com.
I think a clue or a word is wrong.
Thanks for letting us know. Write to soporte@letrazo.com with the game, the language and the date of the puzzle, and we will check it.